Legal
Last updated: 26 August 2026
This Privacy Policy explains how Sophie R Cleaning, ABN 19 949 501 600 ("we", "us") collects, uses, stores, and protects personal information through CleanInvoice (cleaninvoice.com.au).
We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Questions or requests about your data can be sent to support@cleaninvoice.com.au.
| Category | Examples |
|---|---|
| Account information | Name, email address, password (stored encrypted by our authentication provider) |
| Business information | Your business name, and any details you add to your invoice template (logo, colours, contact details) |
| Invoice data | Line items, amounts, dates, and the name and contact details of the customers you invoice |
| Usage data | Basic technical data like device/browser type and general activity within the app, used only to keep the Service working and secure |
Where you enter personal information about your own customers into an invoice, you are the one collecting that information from them — we're processing it on your behalf so the Service works, in the same way any invoicing tool would.
We don't use your data to serve ads, and we don't sell it to third parties.
Your account and invoice data is stored in our database, hosted by Supabase, in the Northeast Asia (Seoul) region. The CleanInvoice website itself is hosted by Netlify.
If any of your data is stored or processed outside Australia, we take reasonable steps to ensure it's handled consistently with the Australian Privacy Principles, as required by APP 8.
We share data only with service providers that help us run CleanInvoice, under terms that require them to protect it:
We don't share your data with anyone else except where required by law, or with your consent.
| Tool | Purpose |
|---|---|
| Essential session cookie | Keeps you signed in |
We use industry-standard measures to protect your data, including encrypted connections (HTTPS), encrypted password storage, and database access controls that ensure your data is only accessible to your own account (server-enforced, not just hidden in the interface). No system is completely secure, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access.
We keep your account and invoice data for as long as your account is active. If you close your account, we'll delete your personal information within 30 days, except where we need to retain records for legal, tax, or dispute-resolution purposes.
You can:
To exercise any of these, contact support@cleaninvoice.com.au. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If a data breach occurs that's likely to result in serious harm, we'll notify affected individuals and the OAIC in line with the Notifiable Data Breaches scheme.
CleanInvoice isn't directed at children, and we don't knowingly collect personal information from anyone under 18.
We may update this Privacy Policy from time to time. For material changes, we'll notify you by email or in-app before they take effect.
Privacy questions or requests: support@cleaninvoice.com.au